IT Visibility: Mission-Critical for 2024  

Houston, we have a visibility problem.1

According to the 2024 IT Priorities Report, 75% of IT leaders felt there was a risk of visibility gaps within their IT ecosystem. But a lack of visibility isn’t the only obstacle facing IT executives: Decentralized purchasing patterns, the rise of generative AI tools — like ChatGPT — and black holes created by SaaS sprawl all present their own unique challenges.  

It’s not that IT leaders are unaware of these dynamic forces. In fact, integrating AI into their operations was the top priority for IT leaders in 2024 (35%), alongside reducing IT costs (28%) and security risks (28%).2 Nonetheless, they make it harder for decision-makers to plot a clear course ahead.  

To make sense of today’s extragalactic technology landscape, we created three roadmaps to help IT leaders:  

Let’s lift off. 

The year of ITAM expansion  

Can ITAM deliver greater value in an always-evolving market? With the ITAM universe projected to reach a value of $1.3bn (USD) by 2024, there’s a clear opportunity within reach.3 

However, uncertainty caused by trends such as GenAI, predictions of mergers and acquisitions spiking, and lengthy implementation timelines for SAM tools are giving IT leaders pause for thought — no matter the potential benefits of ITAM expansion.4 

If you’re looking to rewrite the role of ITAM within your organization and deliver enhanced cost transparency and risk mitigation, download our 2024 ITAM Roadmap.  

A SaaS supernova  

When it comes to SaaS, IT leaders will need to take proactive, confident steps if they are to balance application sprawl with security and innovation goals.  

This might seem like having a destination without a map, when you consider that two-thirds (67%) of IT leaders suspect employees are buying more cloud and SaaS than IT knows about.2 However, IT leaders can’t afford to be complacent; Gartner® predicts that businesses will overspend by 25% if they do not have visibility into their SaaS lifecycles.3  

Our 2024 SaaS Roadmap gives you the intel you need to create a team to manage SaaS adoption, governance and education – and select the right tool to empower them.  

Ending cloud cost combustion  

Although SAM and FinOps can work in “magnificent desolation”4, integrating these teams will empower organizations to speed ahead as cloud becomes an increasingly strategic IT play. In fact, according to Gartner, “by 2026, organizations that merge SAM and FinOps into a central function will report 60% less financial waste from software and cloud investments”.5 

Do you want to reduce wasted cloud spend and optimize your strategy through a unified view of SAM and FinOps? Our 2024 Cloud Roadmap will show you the way.  

Achieving holistic visibility of your entire technology infrastructure can help your organization chart a course to a brave new world, one that mitigates the risks of visibility gaps, reduces wasted cost and creates more space for IT to innovate.  

It’s been a long way, but you’re here.6   

Attributions/ Disclaimers:  

  1. Paraphrased from John Swigert, Apollo 13 Mission, 1970. 
  1. “New Release: 2024 IT Priorities Report.” Snow Software, 14 Dec. 2023,  
  1. Cipolla, Tom; Kalay, Jaswant; Mariano, Joe and Dan Wilson. “Gartner® Market Guide for SaaS Management Platforms.” Gartner, 2022. 
  1. Paraphrased from Buzz Aldrin, 1969 
  1. Transparency Market Research. “It Asset Management (ITAM) Software Market Is Projected to Reach a Value of US$1.3 Bn by 2024.” Digital Journal, 23 May 2022,  
  1. Paraphrased from Alan Shepard, Apollo 14 Mission, 1971.  

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